How to reach us
Pack Opening Simulator is run by a very small team, so we keep contact simple: the comment box at the bottom of the home page is our inbox. Every comment is read. If your message is a question or a bug report that other players might also have, we usually answer right there in the same thread, so the next person gets the answer too.
Reporting a bug
The more of this you include, the faster we can fix it:
- What device and browser you are on (for example iPhone 14 with Safari, or Windows 11 with Chrome)
- What you pressed right before it went wrong
- What you expected to happen, and what happened instead
- A screenshot link, if you have one
Things we can actually act on: cards not appearing after you press Open pack, points not adding up, the collection panel showing the wrong count, the game not loading on a specific phone, or the layout breaking on a small screen.
Problems with comments or a nickname
Comments are posted publicly and shown with whatever name you typed in. If you posted something by mistake, or someone used your nickname, tell us which comment it is (quote a few words from it) and ask for removal. We will take it down if it breaks the rules on our terms page.
Copyright
Every card in this game is drawn from scratch: original creature names, original geometric artwork, original colour palettes. We do not use official trading card artwork, logos, or character illustrations anywhere on this site. If you believe something here does infringe a right you hold, tell us exactly what the material is, which page it appears on, and why you believe it is infringing. We look at every notice and remove material we agree should not be there. Our full statement is in the terms of use.
What not to send
Please do not post personal details in a public comment: no home address, no phone number, no passwords, no payment information. We never ask for any of those, and anything posted in the comment box can be read by everyone.
Privacy
How the site handles data is described in full on the privacy policy page. In short: your pack history and collection are stored in your own browser, and we do not run advertising trackers.